You have a possible network or communication problem.

Possible causes:

Postage by Phone is not set up to communicate with the meter.

There is some other type of network problem.

If using PC Meter Connect, it might not be connected or isn’t working properly.

If you have any problems you can’t fix, please contact IMS Support on 0118 982 0988 

You have a postage account error. Contact EPS support on 0118 982 0988 

No postal carriers available in rates data. This error is related to the meter operating system software.

Check the installed versions of the meter OS and Rate Manager on your meter.

Restart your system.

You have an internal software error.

Restart your system.

This error means postage has not been added in over 1 year (365 days).

A minimum of £1 (or more funds can be downloaded, if necessary) must be added to the franking meter. It does not mean that you are out of postage, but you MUST add funds to clear the error.

If you have any questions about this, please call our support team on 0118 982 0988 

This could mean that the print head on your machine is not at the correct temperature. It could also mean your print head may be damaged.

Check the environment where the machine is kept:

Is it located near a heater, hot air vent, or unusually warm area? Move to a cooler area, if possible.

Are materials stored close to or on the system? Remove anything that may be blocking ventilation.

Check the print head:

Check gold pins located on the left wall of the print head carriage. Ensure that the pins are uniform and not bent. The pins should always be angled downwards.

If the gold pins on the meter wall are bent, your machine requires further assistance. Contact our support team

Your rates data module(s) was not found in memory when initializing the Rate Manager.

Restart your system.

Something failed previously in the image generator. It will not work properly until IG_Powerup is called again.

Restart your system

Print head security errors – 23xx. Communication timeout error. There is a problem with the processor.

Restart your system

You have an internal communication failure.

Restart your system.

Random number from the PH PSOC was one of the restricted values.

Restart your system.

PSD communications driver, success but timeout error Communication with the vault failed.

Your system failed to detect the Postal Security Device (PSD).

Restart your system.

You have an internal communication failure.

Restart your system.

This could be a problem with your postage account or the connection with the PB Data Center.

Make sure you have funds available in your postage account or that you are within your Purchase Power credit limit

Reboot the mailing system and attempt to update the meter or add postage

If unsuccessful, troubleshoot the connection

If the error message does not clear, your machine requires further assistance; contact our customer support team on 0118 982 0988 

Your ink carriage motor timing is experiencing a problem. This may be a communication problem between components.

If the ink cartridge was recently replaced, make sure the gray ink cartridge cover is closed and locked down in position

Check the capping station assembly to see if it is broken or loose. If loose, try snapping it back into position

If the error message does not clear, your machine requires further assistance; contact our customer support team